Complaints Policy
The Shrewsbury Consort of Recorders is committed to delivering a high standard of service to anyone who engages with our fundraising work.
We are keen to hear from anyone who believes we have fallen short of the high standards we set ourselves.
You can provide your feedback in the following ways:
By email to chrislgreen14@gmail.com or, alternatively, you can write to the following address:
Chris Green
14 Kemps Eye Avenue,
Belle Vue,
Shrewsbury,
Shropshire,
SY3 7QW
We will acknowledge and provide an initial response to your feedback within 10 working days of receiving it. Whilst we expect to be able to resolve most complaints within that timeframe, if we need to conduct a more in-depth investigation, we will aim to provide you with a full response within 20 working days. If we are unable to meet that deadline due to exceptional circumstances, we will of course let you know.
We aim to resolve complaints about our fundraising activities within 4 weeks but if the issue is not resolved to your satisfaction, you can ask the Fundraising Regulator to consider it by:
Submitting your complaint through the Fundraising Regulator website
https://www.fundraisingregulator.org.uk/make-a-complaint/complain-about-a-fundraising-approachContacting the Fundraising Regulator on 0300 999 3407
Further details about the Fundraising Regulator and their Complaints Procedure may be found at https://www.fundraisingregulator.org.uk